Refund and Returns Policy

1. Eligibility for Refund

• Refunds are only applicable if a booked service is not delivered by the scheduled provider.

• Refunds will not be issued for services that were delivered, late arrivals, client rescheduling, or any client-initiated changes after booking.

2. How to Request a Refund

• Submit a refund request via the website within 24 hours of your scheduled service.

• Include your booking reference number and a brief description of the issue.

3. Processing Time

• Refund requests will be reviewed within 2 business days.

• Approved refunds will be processed back to the original payment method.

4. Non-Refundable Cases

• Services that were partially delivered or completed.

• Client cancellations after the provider has been dispatched.

• Delays caused by traffic, weather, or other external factors beyond Itura’s control.